I want to say how utterly impressed we were with the care and concern over our Trane system and its recent performance issue. We are so very grateful and appreciative for the entire way the situation was handled. Today, I feel it is very rare for a majority of companies to firmly stand behind the products they market and sell. We are further convinced that Trane, does in fact, stand behind their name and their customers.
We are and will remain confident in Trane and the great people who have looked after us. I must admit, I was not expecting the outcome that we so graciously received. I can assure you, should we ever require another HVAC system in the future, we will turn to Trane and AirCo for those needs.
Blake, we want to sincerely thank you again for taking the time to be of great assistance to us. It is such a pleasure to be able to write and express our gratitude to you, AirCo and Trane. You each made such a difference because of the way you handled the situation and in the professional manner in which we were treated. This is truly service after the sale and we look forward to relying on our Trane system for continued comfort and performance.
– Matt and Leeann
Beyond excellent customer service! Everyone was super friendly & extremely helpful from our sales rep Sandra, the install team, and front office person, Stacie, who processed my payment. We had (well my mom did) on the AC and they were always polite and knowledgeful in answering any questions. The install team was on time and very courteous and installed the AC system in one day!! The install team worked hard and kudos to them for their excellent effort and teamwork to complete the install in one day. Always polite to my parents. Sandra answered every questions I had even a reschedule on the installation of the AC. We had the Ac running over weekend and can tell the noticeable difference in the cooling vs our old AC system. The communication at this company is unbelievable from everyone I have talked to. They chose the right AC for our house too. Air Co should be your ONLY option to choose for buying a new AC system or if you have any problems with them helping you fix an old AC system. They are fair, honest, and have excellent customer service! Look no further than Air Co! If I could have gave them higher than the max 5 stars, I would have! Great job and well-deserved on a perfect 5 star review! We are lucky to have this co be based out of DFW.
Exceeded my expectations in customer service before, during and after installation.
– M. Kelxenberg
everyone was very friendly and took time to explain things.
– J. Hardisty
9 days after installing the AC unit quit cooling house, we called the company and they very promptly sent 2 installers. They said the sensor was faulty and promptly removed it and installed a new one. They stayed until they were sure the AC was cooling properly. Excellent Service
– D. Ehrhart
T he manager whom we discussed the 16i and 20i systems was most professional and informative. Craig McCaslin was a very good representative for Trane as well as AirCo. His install crew was prompt efficient and explained step by step their activities to me, a curious homeowner. Great job on everything to these guys
– T. York
Sales person Steve Hinton was excellent – even came for follow up visit to make a few adjustmentsto thermostat and settings
– R. Herget
Had Trane for 17 yrs. Good Product. I have always used AirCo.Which uses Trane products
– G. Auther
Great Service! Super Experience!
– M. Magruder
Excellent Experience! We are very happy with our new system and AirCo!
– R. McCoy
Geno did a great job of getting in and finding the problem and fixing it
– Lisa P.
Erick is always a wonderful service technician
Always good/excellent service
Polo was wonderful! Very professional and offered useful advice
Erick Diaz is an outstanding Technician and provides outstanding services and support of our Trane heat pump
We were very satisfied with the work the additional info given to us on our system
Very respectful and friendly guys. Kept working until the job was complete
Great Job! Thanks to all
Everyone was extremely polite and professional through clean up.
Would recommend to others if needed in the future
Very courteous, approachable and knowledgeable. Great team
Patient when we had questions, explained things well, very knowledgeable
Outstanding crew, very professional in all areas and respectful. I would recommend your company to anyone!
Our customer rep went through the process step-by-step so we would understand the process. This was very helpful and gave us a peace of mind.
– Archie K.
Airco is an excellent dealer. My agent from the company (Sandy Phillips) explained to us the whole process in detail to allow us to make an informed decision. Since then we have loved having our new unit—works just like they told us it would!
– Imran K.
We have loved the new units. The technicians had a keen eye in looking for any issues when installing. They fixed anything that could be a potential problem before they left. I feel very secure with the new units and I know that I will get GREAT customer service from Airco in the future!
– Lawrence L.
Everyone was polite and friendly. The service was promptly done. I called on Saturday and had it installed the next Monday.
– Sandor G.
I was most impressed with how the work was performed. The men were very friendly and professional. They came when they said they were going to, performed the work quickly yet thoroughly, and I have been very satisfied with the service since then!
– Mary G.
Sandra has done a great job leading us through the process of choosing a new system and getting the process started. The installation crew did a tremendous job – we felt very comfortable.
– Judy K.
Thanks for the great service! The two guys that came and installed my air conditioner were kind and professional! They did their work with excellence and were timely.
– Mary A. D.
I was impressed with the people that came to my house to get the unit up and running. They were comfortable, kind, and did a great job!
– Vickie L.
The best part of my Airco experience, other than having my unit running great, was the customer service. The gentleman that came to my house was very courteous. I would recommend Airco to my friends.
– Lillian D.
So far, our system has run great, and we are extremely pleased with Airco. The Air condition runs extremely cold and is the perfect size for our house. Great experience!
– Mary H.
I must say that I am completely satisfied with the Trane XL19i and its installation. Your salesman was always exactly on time for appointments and was very patient and courteous. Punctuality by him and your installers made a big statement about your company. Following installation the unit has performed flawlessly and has required no follow-up service calls. That should say it all.
My new air conditioning is wonderful. It actually cools the house off where my old one just made it comfortable. I am extremely pleased.
– Shannon L.
Outstanding, simply outstanding from start to finish.
– Doyle G.
We were very pleasantly surprised at how smoothly and professionally this installation was handled. There were no unexpected delays or surprise extra expenses. Thanks guys. Job well done.
– Jay H.
AirCo exceeded my expectations. I will refer my family and friends to AirCo. Your technician was helpful, kind, and didn’t rush through the job…
– Ruth G.
Your sales representative was thorough, professional, and responsive to my requests throughout the process. I had been in the refrigeration business many years ago and have a little knowledge about heating and air conditioning myself. You gave me the best deal on equipment and installation as well as customizing my ductwork to make the system more efficient.
– Gene H.
The crew worked briskly and diligently…focused and courteous. Outstanding system at a very competitive, reasonable cost.
– Patrick M.
We were most impressed with the polite and pleasant manner of your employees. They arrived on time, cleaned up, even the garage! If fact, we are glad to be “On this Trane”.
– Mrs. R. L.
We couldn’t be happier…in the past the house was either too hot or cold, but for the first time in 17 winters we were “comfortable”! Quality product and installation…
– Jon O.
The service from AirCo was Unbelievably Great! I will tell all my friends and family about our fantastic experience with AirCo.
– Frank C.
Your technician was prompt, professional, and showed a genuine concern for our family’s safety and comfort…His installation dramatically shows his attention to detail. I can only say…WOW!
– Eric W.
The last of March we had a complete AC/Heating unit installed in our home. Also had all new duct work installed. Your crew did an excellent job and has made 100% difference in our home. For the first time in 9 years the back part of our home has stayed cool. The City of NRH came out and did the inspection and was very impressed with the workmanship.
Thank you again.
– Beverly C. N.
I just wish to thank Randy for helping us out in our time of need. Our A/C system was 16 years old, and we needed a new one. Randy was very helpful in allowing us to make our decision on our time. Not a pushy salesperson at all. Very relaxed and very informative. Also, the installers did a fantastic job. Oscar and Leo were fantastic. They worked very hard, did great work, and cleaned up after themselves. They both deserve two thumbs up! It’s been a week since the system was installed, and I couldn’t be happier:). Thank you Airco, and if someone I know needs A/C work done, I will refer them to you. Thanks once again. It’s nice to know that there are companies that still take care of customers.
– Mika H.
Again your company impressed me. I had a schedule for seasonal checkup on my two units today for 08:00 to 10:00. Your tech, “Pat”, showed up at 08:05 much unlike every other service company who will give you a same day show up envelope. Love somebody being prompt and on time. Pat is a great employee and I’ll request him for next years look see. He answered all my questions and always wore his booties when coming inside. He’s a keeper! Keep up the good work. I sell you guys every chance I get.
– Don G.
Your service is fantastic!! Our air conditioner fan failed late last night. I called about 2AM, intending to leave a message, but the phone was answered promptly and politely by Terri, who ensured me a technician would arrive Sunday afternoon. However, she called Sunday morning with an even earlier visit. Vince Bullock arrived right on time, continuing this outstanding and friendly service. He quickly identified the problem and placed an order for the required part. I was very pleased with the service up to that point, but Terri called again a little while later with great news: She found a technician with a temporary part that would get our air conditioner working until the required part arrived. Adan Gomez arrived shortly afterwards. Again, I was very impressed with his professional and friendly service. He expertly installed the part and had our air conditioner working again in no time. Terri, Vince, and Adan — My wife and I thank you for your wonderful service, which is a true credit to you and your company.
– Eric H.
I had my original Lennox Air Conditioning unit replaced after 30 plus years. The Sales Rep Steve Hinton came to the house and did an outstanding job of explaining what the Service Personnel would do when replacing the old unit. I had the chance to have the system replaced on a Saturday instead of a work day. The staff at AirCo came out as expected. The main service Tech Jeff, did a wonderful job as did his 2 assistants. They started at 9:00 and were finished by 6:00 PM. Other than learning how to work a digital thermostat I must say the techs did a great job of installing, cleaning up and explaining to me how the thermostat operates along with changing the filters. The experience went well. Professional & courteous. I would recommend them to anyone. I hope that the Trane model I bought lasts as long as the old Lennox unit.
– Jeff K.
We recently used your company to install three Trane units in our home. I wanted to let you know that every step was handled in the most professional manner. This is a big investment and while you were not the lowest bidder, you were also not the highest. But, more importantly to us, your employees were thorough in answering all of our questions, you installers were very capable, obviously experienced, and at times, professional. We feel that we have transacted business with a highly reliable company who we can rely upon for future maintenance needs.
This is a short list and I am sure that I am omitting someone for that; I am sorry. I would like to bring to your attention the following employees: Craig McCaslin, Sales; Installers – Baldemor and Craig as well as Jerry and Luiz; Technician – Bill; Internal inspectors – Sam and Jeremy and then there’s the all-important front office – Stacy. All of these people presented themselves with complete candor and a “can-do” attitude.
Finally, thank you for the cheese pie. I am sure that you know that it was delicious. It was quite the surprise – very unexpected.
Thanks you, Mr. Thorton. We look forward to recommending AirCo to our friends and neighbors.
– June & Mike P.
Once again, my wife and I were in need of the services of your company. As usual, you did not let us down. While I was out of town, the air conditioning went out at our house. My wife is disabled, and at the time that the unit went out, we were also dealing with a sick pet. I had my wife call the office and they sent a tech right out. He determined that the compressor was bad and put us in contact with Sandy Phillips.
Sandy had just left the office and was at dinner. She called me while I was in Indianapolis. She contacted the tech when I had questions about the unit. She went above the call of duty to make things easy for us. She arranged for financing for us, and got the ball rolling to have the unit ready for pick up and scheduled the install for the next morning.
She came to our house the next morning with all the necessary paperwork ready to go. She answered all my wife’s questions and looked over the install. As I said, she went above and beyond what would be expected.
Having people on your staff like Sandy if the reason we have been with AirCo for over 15 years. I would have no problems recommending your company to anyone who needs A/C work done.
– John J.